Event - Post-Conference Study Tour: It’s the Little Things - Small Steps Towards Continuous Improvement at the Hamilton Civic Museums

Name: 
Post-Conference Study Tour: It’s the Little Things - Small Steps Towards Continuous Improvement at the Hamilton Civic Museums
Description: 
“It’s the Little Things: Small Steps Towards Continuous Improvement at the Hamilton Civic Museums” will give participants the opportunity to explore and learn about the City of Hamilton’s culture and heritage through some of their museums and historic sites: the Hamilton Museum of Steam & Technology, Whitehern Historic House and Garden, and Dundurn National Historic Site, which includes Dundurn Castle, the historic Kitchen Garden, and the Hamilton Military Museum. Participants will engage with how front-line museum staff have actively worked to translate corporate strategic goals into bite-size, attainable actions, demonstrating how small things can make big improvements to the visitor experience and can help museums tackle big concepts in tangible ways. Key Themes: Visitor Service and Experience; Audience Development; Diversity, Equity, and Inclusion; Sustainability Target Audience: Staff from small to mid-size museums interested in front-line visitor service and continuous improvement Please note: participants will gather in the lobby of the Sheraton Hamilton Hotel (116 King Street West, Hamilton, ON, L8P 4V3) at 9:00am. The tour will depart at 9:30am sharp and is scheduled to return to the Sheraton Hotel at 5:00pm but exact timing is subject to change. Please plan accordingly. Itinerary: 9:00am: Study tour participants gather Sheraton Hotel entrance 9:30am: Study tour departs from the Sheraton Hotel 10:00am: Arrive at Hamilton Museum of Steam & Technology (HMST), 900 Woodward Avenue 10:10am: “Behind the Scenes” tour of the HMST, with front line and management staff - Tour will focus on visitor experience improvements and opportunities, and audience building 11:15am: Q&A and ideation with HMST museum staff, with coffee & tea break in the HMST Woodshed 11:45am: Depart HMST on route for Whitehern Historic House & Garden, 41 Jackson Street West 12:15pm: Arrive at Whitehern Historic House & Garden, lunch at the Whitehern Stable 1:15pm: Whitehern Site Tour with front line and management staff 2:15pm: Depart Whitehern for Dundurn National Historic Site 2:30pm: Arrive at Dundurn National Historic Site - Tour of Dundurn Castle, Historic Kitchen Garden, and the Hamilton Military Museum with front-line and management staff 4:30pm: Study tour departs from Dundurn National Historic Site 5:00pm: Study tour arrives at Sheraton Hotel Accessibility: Hamilton Museum of Steam and Technology: The main floor of the museum and the education space (location of the coffee/tea discussion) are fully accessible. The second story of the museum is not fully accessible. As a result, a virtual tour option is available to visitors. Whitehern Historic House and Garden: The gardens are accessible (although it would be grass paths) as is the Whitehern Stable (where lunch would be served). The historic house requires stairs for the entrance and thus would not be fully accessible. Dundurn National Historic Site: The historic Kitchen Garden is fully accessible. The main floors of Dundurn Castle and the Hamilton Military Museum are fully accessible, but their upper floors are not accessible. As a result, virtual tour options are available to visitors. Please inform the OMA of your accessibility requirements as soon as possible, along with any information, questions, and concerns that you have regarding accessibility and mobility on the tour. You can reach us at 1 (866) 662 8672 or email [email protected]. Registration includes admission fees, lunch, and transportation to and from the Sheraton Hamilton Hotel. All study tours are subject to change and cancellation. If the register button does not appear, please contact the OMA to add your name to the waiting list: 1 (866) 662 8672 or email [email protected].
Location Summary: 
Hamilton Civic Museums
Location: 
Hamilton, ON
Available Spaces: 
20
Website: 
https://members.museumsontario.ca/programs-events/conference/program-2022
Cancellation Policy: 
A processing fee will be applied to all cancellations and transfers. Only written cancellation requests received before October 25, 2022 will be refunded, minus the 30% processing fee. Registrations received after October 25, 2022 are non-refundable. Transfers may be requested by email or phone. Upon receipt, the original registration rate and any event tickets purchased will transfer to the new attendee. Transfer requests will not be accepted after October 25, 2022.
Terms: 
By participating in the 2022 OMA Study Tour, I acknowledge that all sessions and presentations may be recorded, photographed, and used by the OMA and I grant the OMA the right to use these photographs and videos from the Study Tour for print or online delivery and promotion. By registering for and attending the 2022 OMA Study Tour, I grant the Ontario Museum Association (OMA) and its authorized representatives permission to film, photograph, or otherwise record my participation in the event. I further agree that such images, photographs, and recordings may be used by the OMA without my prior approval in any form and for any lawful purpose including, without limitation, promoting the OMA. Such use will not entitle me to any credit or compensation. I release the OMA, its officers, and employees from any liability connected with the use of any image, photograph, or recording taken during the OMA’s Annual Meeting, Conference, or EXPO. I acknowledge that I am undertaking participation in the OMA events and activities of my own free will and intentional act and that I am fully aware and assume full responsibility for my own well-being and property in the event of any physical injury or theft that may occur to me as a result of my participation in post-Conference events. By registering for the 2022 OMA Study Tour, I understand these risks and waive all right to lay claim for any physical injury or theft resulting from any cause whatsoever either before, during or after the Study Tour.
Start Date: 
Nov 08, 2022
End Date: 
Nov 08, 2022
Start Time: 
8:30pm
End Time: 
3:45pm
Registration Opens: 
Sep 18, 2022
Type: 
Study Tour
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Registration Email Message: 

Thank you for registering for the 2022 OMA Post-Conference Study Tour: It’s the Little Things - Small Steps Towards Continuous Improvement at the Hamilton Civic Museums!

Participants will gather in the lobby of the Sheraton Hamilton Hotel (116 King Street West, Hamilton, ON, L8P 4V3) at 9:00am. The tour will depart at 9:30am sharp and is scheduled to return to the Sheraton Hotel at 5:00pm but exact timing is subject to change. Please plan accordingly.

All transportation, admission to each site and lunch is included in your registration fee!

For any questions, please contact Megan Brohm at [email protected].

For conference related information and updates please visit: https://members.museumsontario.ca/programs-events/conference.

Once again, thank you for your registration, we look forward to seeing you in Hamilton!

 

The Ontario Museum Association is committed to creating accessible and inclusive events. If you have any particular accessibility requirements, and did not note these on your registration form, please reach out to our Professional Development Assistant, Megan Brohm, at [email protected] or the OMA office by phone at 416-348-8672 or 1-866-662-8672 by or before October 11, 2022. If you would like to be responded to by a particular method, such as email or telephone, please specify your preference.

 

Don't forget to book your hotel! Visit: https://members.museumsontario.ca/programs-events/conference.